Last Updated: January 7, 2026
By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, users, and customers of our website. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting.
All products and services offered on our website are subject to availability. We reserve the right to discontinue any product or service at any time without prior notice. Prices for our products are subject to change without notice.
Product descriptions and images are intended to be as accurate as possible, but we do not guarantee that colors, packaging, dimensions, or other descriptions are accurate, complete, reliable, or error-free. Product availability and pricing may vary by location.
We strive to maintain accurate inventory levels, but we cannot guarantee that all products will be available at the time of your order. In the event that a product becomes unavailable, we will notify you and provide alternatives or a full refund.
To access certain features of our website, you may be required to create an account. You are responsible for:
We reserve the right to terminate or suspend accounts that violate these terms or engage in fraudulent activities. We may also suspend accounts that show signs of being compromised or used for malicious purposes.
You may delete your account at any time by contacting our customer service. Upon account deletion, we will retain certain information as required by law and for legitimate business purposes.
Our website provides various digital services including:
These services are provided "as is" and we reserve the right to modify, suspend, or discontinue any service at any time without prior notice. We do not guarantee uninterrupted access to our digital services.
You are responsible for ensuring your device meets the minimum system requirements to access our digital services. We are not liable for any technical issues arising from incompatible devices or software.
By placing an order with us, you agree to the following:
Order confirmation will be sent via email once your order is received and processed. Please review all order details carefully before confirming your purchase.
Payment must be received before order processing begins. We accept various payment methods as indicated during the checkout process, including credit cards, debit cards, bank transfers, and digital wallets.
All payment information is processed securely through our payment processors. We do not store your complete payment card information on our servers. By providing payment information, you authorize us to charge the specified amount to your payment method.
Prices are displayed in Sri Lankan Rupees (LKR) and include all applicable taxes (VAT 15%, SSCL 2.5%) unless otherwise stated. Additional charges such as shipping fees will be clearly displayed during checkout.
For bank transfer payments, you must provide proof of payment via email to ceykem.co@gmail.com within 24 hours of placing your order. Orders without payment confirmation will be automatically cancelled after 48 hours.
Shipping times and costs are provided during the checkout process. Delivery dates are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or other factors beyond our control.
We ship to addresses within Sri Lanka. International shipping may be available for certain products. Shipping costs and delivery times vary by location and shipping method selected.
Risk of loss and title for products pass to you upon delivery to the shipping carrier. We recommend purchasing shipping insurance for valuable orders.
Please refer to our Return Policy for detailed information about returns, refunds, and exchanges. All returns must be authorized and meet our established criteria.
We accept returns within 14 days of delivery for products in original, unopened condition. Return shipping costs are the responsibility of the customer unless the product is defective or we made an error.
Refunds will be processed within 5-7 business days after we receive and inspect returned items. Refunds will be issued to the original payment method used for the purchase.
Our products are designed for their intended use as described on product labels and packaging. Users must:
We are not liable for any damages or injuries resulting from improper use, storage, or disposal of our products.
All content on our website, including text, graphics, logos, images, and software, is the property of La Ceykem International (Pvt) Ltd and is protected by copyright and other intellectual property laws. Unauthorized use of our intellectual property is strictly prohibited.
You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. This includes but is not limited to copying product descriptions, images, or other website content.
We encourage customers to share their experiences through product reviews, ratings, and other user-generated content. By submitting content to our website, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display your content for business purposes.
User-generated content must comply with the following guidelines:
We reserve the right to moderate, edit, or remove any user-generated content that violates these guidelines or our community standards. We are not responsible for the accuracy or reliability of user-generated content.
When using our website, you agree not to:
Violation of these usage guidelines may result in immediate termination of your account and legal action where appropriate.
Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
By using our website, you consent to our collection and use of your information as described in our Privacy Policy. We are committed to protecting your data and maintaining appropriate security measures.
To the fullest extent permitted by law, La Ceykem International (Pvt) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use our website or products.
Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
This limitation applies to all causes of action, whether based in contract, tort, negligence, strict liability, or otherwise.
You agree to indemnify and hold harmless La Ceykem International (Pvt) Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or services, violation of these terms, or violation of any rights of another party.
These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms or your use of our services shall be resolved through negotiation, mediation, or arbitration as appropriate.
The courts of Sri Lanka shall have exclusive jurisdiction over any legal proceedings related to these terms or our services.
If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.
We will notify users of significant changes via email or website notification. It is your responsibility to review these terms periodically for any updates.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
La Ceykem International (Pvt) LtdWe are committed to addressing your concerns and will respond to all inquiries within 2 - 5 business days.